HELLO! Thanks for stopping by to familiarize yourself with our policies and general guidelines. We’re big fans of keeping it simple here at Charlie Be Good™, but it is important to us that you read and understand our conditions prior to purchase. It makes for smooth transactions and happy faces all around.
ORDERS: All items are made-to-order unless in-stock & ready to ship. Our current production time is 5 to 7 business days. Please contact us before purchasing if your order is time sensitive. We welcome bulk orders, wholesale trade and custom orders; just send us a message with your needs.
PLEASE NOTE: We have moved – same Parisian handmade products but now in the great Canadian North! Our current production time is 5-7 business days (we ship Tues. & Fri.)
ORDERS: All items are made-to-order unless in-stock & ready to ship. Please contact us before purchasing if your order is time sensitive. We welcome bulk orders, wholesale trade and custom orders; just send us a message with your needs.
Do you have any further questions? We’re happy to help! contact us here
PAYMENTS / CANCELLATIONS
We accept Paypal, direct checkout (credit card or debit) & gift card payments. We get started on making your purchase in the order it was received & once payment clears. If you need to make a purchase cancellation (prior to shipping), let us know a.s.a.p and we will issue you a refund.
GENERAL SHIPPING INFO / DELIVERY / INSURANCE
We ship worldwide. Packages are uninsured and unfortunately we cannot assume liability for loss or damage caused during shipping.
Time of delivery varies depending on where we are shipping to; our current production time and any (very rare) customs delays. We will notify you when your item has shipped. We ship Tuesdays and Fridays. We make extra trips to the post office for time sensitive packages and during the Holiday rush.
DOMESTIC (CANADA) & INTERNATIONAL SHIPPING / US, AUSTRALIA & EU
Domestic deliveries w/in Canada: 5-7 days. International packages / US: 10-14 days. Australia/New Zealand: 4-8 weeks. EU: 2-3 weeks. However in some very rare cases it can take up to 4-6 weeks for delivery to any destination, due to customs hold-ups. Please note that international customers are responsible for any duties and/or customs charges.
BULK PURCHASES / TIME SENSITIVE SHIPPING
Before purchasing multiple items, please let us know so we can accommodate your shipping needs and set-up a reserved custom listing. We ask you do the same if you need something shipped faster than by regular mail, so we can discuss your options.
EXCHANGES / RETURNS / FINAL SALES
It is important to us that you are happy with your purchase. If you are not completely satisfied with your goods, please let us know within 7 days of delivery so we can work together on a solution. We encourage you to contact us quickly to ensure a smooth and timely transaction.
Goods may be exchanged or returned (less shipping costs) if unused / unwashed / undamaged and in original packaging. Gift-certificates and any custom work you may have commissioned us to do are final sales.
Please note that you are responsible for the cost of shipping the item back to us and the cost of shipping if exchanging for a different item; unless due to a blunder on our part. We strongly suggest that you ship back to us with added tracking + insurance. We will process an exchange/return upon receiving the item; however, exchanges/returns are not guaranteed as they are subject to our review.
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